Mission Statement, Vision, & Core Values (2026) of Elis SA.

Meet Elis SA, a multi-service leader operating in 31 countries and serving approximately 400,000 customers with bespoke rental and maintenance solutions for flat linen, workwear, hygiene, well-being products, cleanrooms, pest control and medical waste management-driven by a strategy that pairs sustainable services and industrial excellence with network expansion and consolidation; the company champions a circular economy through reuse and recycling and has already cutting emissions, achieving a 20% reduction in absolute Scope 1 and 2 greenhouse gas emissions by 2024 vs 2019 while committing to ambitious climate targets of 47.5% reduction in Scope 1 and 2 and 28% in Scope 3 by 2030, all underpinned by core values of respect, integrity, responsibility and exemplarity that shape how Elis delivers proximity, simplicity and reliability to clients and supports their ESG objectives.

Elis SA (ELIS.PA) - Intro

• Geographic footprint: 31 countries
• Customer base: ~400,000 customers
• Service focus: textile rental, workplace hygiene, healthcare linen, facility services
• Circular economy: product reuse, repair, recycling and industrial laundering

• Sustainability commitments: aligning targets with the Paris Agreement - aggressive near- and mid-term GHG reductions
• Operational priorities: sustainable services, industrial & commercial excellence
• Growth strategy: consolidation of current positions and network expansion to drive profitable, sustainable growth

Elis SA (ELIS.PA) - Overview

• Provide bespoke rental, maintenance and managed‑service solutions for textiles, workwear and hygiene across hospitality, healthcare, industry and facilities.
• Ensure client teams and environments are safe, presentable and compliant via short turnaround times and consistent quality.
• Create measurable value for clients and their customers through operational proximity, streamlined processes and dependable service delivery.

• Be the leading European and global partner for on‑site hygiene and textile management by combining industrial scale with local responsiveness.
• Embed circular economy principles throughout the service lifecycle to reduce waste, extend product life and lower environmental footprint.
• Leverage digitalisation and process optimisation to deliver higher service frequency, traceability and sustainability reporting to customers.

• Customer‑centricity: design solutions around client needs and brand expectations.
• Reliability: guarantee consistent quality, punctuality and hygiene standards.
• Simplicity: streamline interfaces and processes for easy customer interaction.
• Proximity: maintain local presence and rapid responsiveness via regional platforms.
• Sustainability: prioritize reuse, recycling and reduced environmental impact.

• Elis pursues a circular economy model across rental textiles and service flows, focusing on reuse, repair and recycling to extend product life.
• By 2024 Elis achieved a 20% reduction in absolute Scope 1 and 2 greenhouse gas emissions versus 2019.
• Medium‑term targets aligned with the Paris Agreement: reduce Scope 1 & 2 by 47.5% and Scope 3 by 28% by 2030 (base year 2019).

• Operational excellence: invest in modern laundries, logistics and automation to shorten lead times and raise quality.
• Customer intimacy: tailored contracts, local account teams and digital customer interfaces for transparency and responsiveness.
• Sustainable services: circular product flows, eco‑design of textiles and energy optimisation across facilities.
• Selective M&A and geographic expansion: complement organic growth with bolt‑on acquisitions to extend presence and capabilities.

Elis SA (ELIS.PA) - Mission Statement

• Deliver high-quality, reliable linen, workwear and hygiene services to organizations across industry, healthcare, hospitality and services.
• Operate with industrial efficiency and strong digital tools to optimize service cycles, reduce waste and improve customer outcomes.
• Promote circular-economy practices - maintenance, reuse and recycling - across the product life cycle.
• Grow sustainably via organic expansion and disciplined acquisitions that strengthen geographic coverage and cross-selling opportunities.
• Generate attractive shareholder returns through operational rigour, margin improvement and disciplined capital allocation.

• Becoming the global benchmark for generating value in communication and digital services tied to textile and hygiene offerings, continuously pursuing excellence and innovation.
• Developing sustainable products and service flows that reduce environmental impact and help clients meet ESG objectives (energy, water, waste, circularity).
• Expanding geographic coverage through a mix of organic growth and acquisitions - leveraging economies of scale and cross-selling across existing client bases.
• Promoting the circular economy by prioritizing maintenance, reuse and recycling of textiles and products to reduce waste and support client decarbonization plans.
• Enhancing shareholder returns by executing a strategy focused on operational excellence, sustainability and financial discipline.

• Product lifecycle management: Elis invests in fabric durability, repair and reprocessing to extend service life and reduce replacement rates.
• Operational decarbonization: investments in energy-efficient equipment, heat recovery, onsite renewables and optimized logistics to lower CO2 per processed kilo.
• Resource efficiency: targeted reductions in water and chemical consumption in laundering processes combined with closed-loop treatment where feasible.
• Client-focused ESG enablement: Elis products and services are positioned as tools for customers to reduce their Scope 3 impacts (via outsourcing to an efficient, circular provider).

• Economies of scale: larger processing volumes and regional consolidation reduce unit costs and improve asset utilization.
• Cross-selling: integrated portfolio sales (linen, workwear, mats, hygiene, digital monitoring) increase contract value per client.
• Digitalization: telemetry, predictive maintenance and route optimization lower operating costs and improve service reliability.
• Disciplined M&A: bolt-on acquisitions expand footprint, add customer relationships and realize quick synergies.

Elis SA (ELIS.PA) Vision Statement

• Geographic and scale ambition: extend presence across existing and targeted markets (28 countries as of 2023) while deepening service penetration in high-margin segments such as healthcare and industry.
• Sustainability and circularity: accelerate textile reuse, water and energy efficiency, and decarbonisation across laundries and service sites to meet science-based targets.
• Customer-centric innovation: invest in digital traceability, IoT-enabled fleet and inventory management, and hygiene-as-a-service to increase customer retention and upsell.
• People and culture: foster inclusive leadership, skills development and safety to support growth and retention across ~48,000 employees.

Core Values Driving the Vision

• Respect - recognising diversity across 48,000 employees and valuing each contribution to service excellence and safety.
• Integrity - committing to transparent reporting and governance; Elis reported revenue of approximately €3.6 billion in 2023 and follows rigorous compliance and ethical standards in procurement and operations.
• Responsibility - embedding CSR into operations: investments in energy efficiency, water recycling and waste reduction across laundries contribute to lower environmental footprint while enhancing customer value.
• Exemplarity - leadership by example in quality, service standards and humility, reflected in continuous improvement programs and external certifications (ISO and sector-specific accreditations).

How Core Values Translate into Actions and KPIs

• Respect: measurable via employee engagement scores, diversity ratios and internal promotion rates-targets to increase female management share and local leadership representation in key markets.
• Integrity: measured by compliance incidents, audit findings and supplier sustainability scorecards; commitment to consistent financial disclosure and governance practices.
• Responsibility: tracked through CO2 emissions (tCO2e), water consumption per kg of laundry, percentage of textiles recycled/reused, and community investment hours.
• Exemplarity: demonstrated through external certifications, customer Net Promoter Score (NPS) improvements and award recognitions in service quality.