Mission Statement, Vision, & Core Values (2026) of Bank of Zhengzhou Co., Ltd.

At the heart of Bank of Zhengzhou Co., Ltd. (6196.HK) lies a clear, customer-first ethos-'providing heart-warming financial services for better life'-that has steered its growth to a network of 182 branches by the end of 2024 and total assets surpassing 700 billion yuan by Q1 2025; this mission, paired with a vision to be a 'value-leading bank with high-quality development' and even a 'century-old bank,' underpins strategic moves such as issuing green financial bonds in May 2024, achieving a 3.06% rise in operating profit in 2024, and embedding core values of fearfulness, professionalism, inquisitiveness, altruism and responsibility into daily operations as the institution accelerates digital transformation and deepens community engagement as of December 2025.

Bank of Zhengzhou Co., Ltd. (6196.HK) - Intro

Bank of Zhengzhou Co., Ltd. (6196.HK) positions its mission, vision, and core values as the strategic compass guiding growth across Henan Province and beyond. The following chapter consolidates the bank's declared purpose, long-term aspirations, and operational principles alongside real-world performance indicators to show alignment between intent and execution.

Mission Statement

• To provide accessible, reliable, and innovative financial services that support personal financial wellbeing and the sustainable development of businesses in Henan and neighboring regions.
• To foster inclusive economic growth by combining traditional banking strengths with targeted digital solutions and green finance initiatives.

Vision

• To be a leading regional commercial bank recognized for financial resilience, customer-centric digital experiences, and measurable contributions to regional sustainability.
• To expand service reach while maintaining asset quality and prudent risk management, aiming for scaled impact through branch network and digital channels.

Core Values

• Customer First - prioritize service quality and tailored financial solutions for individuals and SMEs.
• Integrity & Compliance - uphold strong governance and regulatory adherence across all operations.
• Innovation - accelerate digital transformation to improve efficiency and accessibility.
• Sustainability - integrate environmental and social considerations into lending and capital-market activities.
• Community Commitment - support local economic development through targeted financing and outreach.

Strategic Priorities & Measurable Targets

Bank of Zhengzhou aligns its strategy with measurable outcomes and recent performance metrics to ensure mission-vision coherence.

How Mission and Vision Drive Decisions

• Credit allocation emphasizes SMEs and local infrastructure to support regional employment and economic resilience.
• Product development integrates digital channels to reduce service friction and expand financial inclusion.
• Capital-market activity includes sustainability-linked instruments (e.g., May 2024 green bonds) to finance environmental projects and demonstrate ESG commitment.

Governance, Risk Management & Cultural Anchors

• Governance frameworks are designed to align board oversight with mission-driven KPIs, including asset quality and profitability targets.
• Risk management prioritizes asset-liability stability while enabling controlled innovation in digital products.
• Workforce culture emphasizes training in customer service, compliance, and green-finance underwriting.

For a detailed corporate background and context on ownership, historical milestones, and business model, see: Bank of Zhengzhou Co., Ltd.: History, Ownership, Mission, How It Works & Makes Money

Bank of Zhengzhou Co., Ltd. (6196.HK) - Overview

• Mission Statement: providing heart-warming financial services for better life - a people-oriented, customer-centered approach that prioritizes clients' well‑being and long-term trust.
• Customer focus: deliver tailored, heart‑warming financial solutions to enhance customers' quality of life and foster long-term relationships.
• Consistency: the mission has remained stable in recent years, distinguishing the bank as compassionate and service-driven in a competitive market.

The bank positions its mission across retail, SME and community banking, embedding "heart-warming" service principles into product design, branch experience and digital channels. Key operational metrics show how the mission translates into scale and risk/return profiles:

• How metrics reflect the mission: steady retail deposits and branch coverage enable personalized service; NPL and capital ratios indicate balanced risk management while pursuing customer‑centric lending.
• Strategic emphasis: product customization for households and SMEs, digital service enhancements, and community engagement to deepen customer trust.

For further investor‑facing context and shareholder activity related to these strategic and financial dimensions, see: Exploring Bank of Zhengzhou Co., Ltd. Investor Profile: Who's Buying and Why?

Bank of Zhengzhou Co., Ltd. (6196.HK) - Mission Statement

Bank of Zhengzhou envisions becoming a value-leading bank with high-quality development - a century-old institution that delivers sustainable growth, superior stakeholder value, and industry-leading service and innovation. This vision guides strategic choices, capital allocation, risk appetite, and corporate culture, anchoring the bank's mission and core values.

• Be a value-leading bank: prioritize stakeholder returns through product innovation, operational efficiency, and prudent risk management.
• Pursue high-quality development: emphasize sustainable earnings, asset quality improvement, and long-term capital strength.
• Build a century-old bank: focus on resilience, reputation, and intergenerational continuity in governance and talent development.
• Set industry standards: drive best practices in digitalization, green finance, and customer-centric service models.

The bank's mission statement translates the vision into concrete objectives across business lines, risk governance, and social responsibility:

• Deliver stable shareholder returns while maintaining capital and liquidity resilience.
• Enhance customer value via tailored financial solutions for retail, SME and corporate clients.
• Advance digital transformation to improve efficiency and accessibility of banking services.
• Support regional economic development and green transition through targeted credit and bond issuance.

Strategic focus areas that operationalize the vision and mission include:

• Precision customer segmentation: strengthen SME and retail franchises while growing quality corporate lending.
• Digital and process excellence: invest in fintech partnerships, cloud-based platforms, and automated workflows to raise ROA and lower operating costs.
• Asset quality and capital management: tighten underwriting standards, accelerate NPL resolution, and sustain capital buffers.
• Green and inclusive finance: expand green loan portfolios and support small businesses and agriculture in Henan and adjacent provinces.

Core values that underpin decisions and behaviors:

• Integrity - transparent governance, compliance-first culture.
• Customer-centricity - solutions that prioritize client outcomes and long-term relationships.
• Innovation - continuous product, channel, and process evolution.
• Prudence - balanced growth with conservative risk controls.
• Longevity - decisions aimed at institutional durability and reputational capital.

Key performance indicators aligned with the mission and vision are routinely tracked by management and disclosed to investors and regulators, focusing on asset growth, return on equity, NPL reduction, and capital adequacy. For deeper investor-focused context, see: Exploring Bank of Zhengzhou Co., Ltd. Investor Profile: Who's Buying and Why?

Bank of Zhengzhou Co., Ltd. (6196.HK) - Vision Statement

• Fearfulness - conservative risk culture driving vigilant credit assessment, capital preservation and stress-testing routines.
• Professionalism - continuous talent development, certification and process discipline to elevate service quality and operational efficiency.
• Inquisitiveness - innovation in product design, digital channels and data-driven decision making to meet evolving customer needs.
• Altruism - emphasis on social responsibility programs, inclusive finance and preferential support to SMEs and disadvantaged groups.
• Responsibility - transparent governance, regulatory compliance and accountability to shareholders, employees and the community.

• Frontline staff trained on empathy-led service standards and complaint resolution protocols.
• Performance metrics that weight customer satisfaction, compliance and community impact alongside financial targets.
• Employee onboarding and assessment that incorporate ethics, risk awareness and community-service hours.

• Targeted credit lines and fee concessions for micro and small enterprises in Zhengzhou and adjacent provinces.
• Financial literacy campaigns, community banking days and support for disaster relief and social welfare projects.
• Green finance products and preferential lending for environmental and sustainable projects.